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Q&A

What is your return policy?

All flower arrangements are made to order. Once an order has been confirmed, refunds or returns are not accepted.

If you need to make any changes to your order (delivery time/design), please contact us in advance. We will do our best to accommodate your request.

For quality-related issues, such as serious damage or an incorrect order, please contact us within 24 hours of receiving your order. We will provide an appropriate solution.

When will I receive my order?

We will begin preparing your flower arrangement once payment has been completed.

Delivery time depends on your selected method:

Lalamove Delivery: Can be arranged 2–3 hours in advance. Delivery time may vary depending on traffic conditions.
Self-Pickup: 9:30 AM – 6:30 PM
Shipping: Approximately 3–7 working days

We recommend placing your order in advance to ensure timely delivery. 🌸

Where is the self-pickup location? What are your business hours?

Self-Pickup Location

Address：No: 12-1 (1st Floor),Jln 8/62A, Bdr Menjalara,52200 Kuala Lumpur

📍 Google Maps:（Search：Seventeen Florist）
https://maps.app.goo.gl/AqEkBX3eTECxfYVCA?g_st=ic

Business Hours

Monday – Saturday: 9:30 AM – 6:30 PM
Sunday: Closed 🌸

What is your packaging replacement policy?

If you would like to change the packaging, please contact our customer service team as soon as possible after placing your order.

Once the flower arrangement has been completed, free packaging changes will no longer be available. If you still wish to change the packaging, a replacement fee starting from RM35 will apply.

Thank you for your understanding and cooperation. 🌸

How much is the delivery fee?

Delivery fees are calculated based on the distance, delivery method, and size of the flower arrangement:

Lalamove Delivery: Based on the real-time rate shown in the Lalamove system
Shipping: Charges vary depending on the size and weight of the flower arrangement

For an accurate delivery quote, feel free to contact us. 🌸

Have Questions？WhatsApp Us

Contact us for bouquet enquiries, custom orders, and fast assistance.

WhatsApp: 011-7633 1280

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12 Pink Awakening Soap Flower Bouquet

12 Pink Awakening Soap Flower Bouquet

RM99.00 MYR

Regular price Sale price RM99.00 MYR
12 Stems Pink & White Butterfly Soap Flower Bouquet

12 Stems Pink & White Butterfly Soap Flower Bouquet

RM99.00 MYR

Regular price Sale price RM99.00 MYR
5 Light Blue Awakening Roses Bouquet

5 Light Blue Awakening Roses Bouquet

RM65.00 MYR

Regular price Sale price RM65.00 MYR
6-Inch Lucky Cat Grand Opening Floral Arrangement

6-Inch Lucky Cat Grand Opening Floral Arrangement

RM329.00 MYR

Regular price Sale price RM329.00 MYR